Casino Beverage Ambassador - Overnights (FT & PT)PENN Entertainment

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service to all guests, customers, and employees.
• Greet customers as they enter the casino as needed.
• Be current on all Marketing promotions.
• Assist with Marketing & Promotions as needed.
• Ensures all guest inquiries, problems, and requests for service related to general property information  are promptly handled and rectified in an upbeat, positive, professional, timely manner and in accordance with departmental standards and in compliance with the regulatory and internal control framework.
• Responsible for prompt, efficient and courteous service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards while utilizing ACSC as needed to provide this service.
• Monitor guests needs on a continuous basis and ensures all requests are promptly fulfilled.
• Maintains appearance of casino floor and work area.
• Accurate and efficient use of POS system.
• Monitor guests alcohol intake in accordance with training.
• Assist other beverage personnel with maintenance such as side work and opening/closing duties.
• Participate as a team member with all servers, bartenders, bar backs, supervisors and any other casino personnel to ensure efficient operations.
• Will adhere to all policies, procedures, rules and regulations of Gaming and Leisure Properties, Hollywood Casino Perryville, and the Maryland State Lottery.
• Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends.
• Responsible for mixing drinks to deliver to guests.
• Work as part of a team to provide beverage service.
• Be able to work independently with minimal supervision.
• Other duties as assigned.