Collections SpecialistRobert Half

Description We are looking for a Collections Specialist to join a growing community association law firm in Severna Park, Maryland on a contract basis with the potential for a permanent role. This position focuses on supporting collection efforts for condominium and homeowners association accounts while working closely with clients, residents, and internal legal staff. The ideal candidate brings a calm, service-minded approach to challenging conversations and is comfortable balancing administrative accuracy with customer-facing communication. This role begins fully onsite and offers the potential for a hybrid schedule after an initial training period.

Responsibilities:

Manage delinquent association accounts by reviewing balances, following up on outstanding payments, and advancing files through the collections process.

Prepare and coordinate legal collection actions such as lien filings, court-related documentation, and wage garnishment paperwork in partnership with the team.

Use internal collections software to generate notices and legal documents while verifying that client-provided information is complete and accurate.

Respond to inbound calls from property owners regarding overdue accounts and guide discussions toward practical payment arrangements when appropriate.

Maintain organized records, update account activity, and ensure documentation is properly tracked for legal and administrative purposes.

Communicate professionally with clients, residents, and colleagues while handling sensitive situations that may require patience and de-escalation.

Support the collections department with day-to-day administrative tasks and contribute to efficient file movement across a growing caseload. Requirements Previous experience in collections, customer service, administrative support, or another role involving frequent interaction with the public.

Ability to manage difficult conversations professionally and remain composed when speaking with upset or frustrated individuals.

Strong attention to detail and comfort working with account information, legal documents, and data entry tasks.

Proficiency with Microsoft Excel and general office software.

Willingness to work onsite five days per week at the start of the assignment, with the possibility of a hybrid schedule after training.

Reliable transportation and the ability to handle responsibilities that require an in-office presence.

Experience in a law firm or familiarity with legal collections processes is helpful, though training will be provided for the right candidate.

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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