Customer Service RepresentativeRobert Half

Description We are looking for a Customer Service Representative to join a busy on-site team on a contract basis with the potential to become a longer-term opportunity. This role is ideal for someone who brings an approachable communication style and enjoys supporting customers in a structured office setting. You will handle day-to-day customer interactions, assist with orders, and help create a positive experience for clients while working closely with an efficient team.

Responsibilities:

Respond to inbound customer inquiries by phone and provide accurate, timely assistance with products, services, and account-related questions.

Enter and update customer orders carefully in internal systems, ensuring information is complete and correct.

Support inside customer service activities by coordinating with team members to resolve issues and maintain smooth daily operations.

Make outbound calls when needed to follow up on customer requests, clarify order details, or provide service updates.

Maintain a courteous and attentive presence in every interaction to deliver a strong customer experience.

Track customer concerns and escalate more complex matters appropriately to help ensure prompt resolution.

Contribute to an organized office environment while adapting to a fast-paced, team-oriented workplace.

Build product and process knowledge over time to support customers effectively and prepare for possible growth into future sales-focused opportunities. Requirements Previous experience in a customer service, call center, or office-based support role.

Comfort handling a high volume of inbound calls while maintaining professionalism and accuracy.

Ability to perform order entry and manage detailed information with strong attention to detail.

Friendly, dependable, and service-oriented communication skills.

Some prior exposure to an office environment is required, even if overall experience is still developing.

Willingness to work on site in Burlington, Massachusetts.

Ability to manage both inbound and outbound customer interactions confidently.

Interest in long-term career growth, including possible future development into sales-related responsibilities. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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