Phone Patient Service RepresentativeRobert Half

Description We are looking for a Phone Patient Service Representative to support patients and families with responsive, attentive service in Danvers, Massachusetts. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping others, managing high-volume phone interactions, and ensuring patients receive accurate scheduling and registration support. In this role, you will serve as a key point of contact for appointment coordination, insurance-related questions, and patient communication while maintaining confidentiality and a positive experience.

Responsibilities:

Deliver courteous and attentive phone support to patients, family members, and caregivers, creating a welcoming experience with every interaction.

Review and update patient records, including demographic details and insurance information, to keep documentation current and accurate.

Verify insurance coverage and respond to benefit-related questions with clear, reliable information.

Arrange appointments for primary care and specialty services using Athena while managing portal communications and electronic work queues.

Guide patients through portal access and promote use of online tools that improve communication and engagement.

Address requests, concerns, and service issues efficiently, escalating more complex matters to the appropriate team when needed.

Track provider availability and communicate schedule adjustments, cancellations, and openings to front desk staff, clinicians, and providers.

Share instructions, educational information, and community-based resources that support follow-up care, testing, and referral needs.

Follow organizational policies and patient privacy standards in all interactions and complete additional duties assigned by leadership. Requirements Experience supporting patients in a phone-based service, call center, or healthcare customer service environment.

Ability to coordinate patient scheduling and registration with strong attention to detail and accuracy.

Working knowledge of verifying insurance eligibility and addressing common coverage questions.

Comfortable assisting patients and caregivers with service needs in a courteous and empathetic manner.

Familiarity with electronic scheduling systems, patient portals, or similar healthcare technology platforms.

Strong communication and organizational skills with the ability to manage multiple tasks in a fast-paced setting.

Commitment to protecting patient confidentiality and following healthcare privacy standards. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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