Banquet Houseman - On-CallPENN Entertainment
Job Summary
- Set rooms, buffets, and tables according to BEO specifications and Supervisor instructions.
- Handle all guest requests; as necessary, request the assistance of the Banquet Supervisor.
- Ensure that all storerooms are clean, organized, and secured.
- Organize Banquet Rooms to ensure a productive, safe, and energy-conserving work environment.
- Ensure that all unused rooms are set to department’s standards.
- Constantly communicate all concerns to Banquet Supervisor.
- Assist in equipment inventory as scheduled.
- Ensure proper maintenance (cleaning and repair) of all equipment.
- Pick up food from kitchen and return dirty dishes and carts to dish area.
- Ensure hot boxes are properly operating and assist in expediting the food.
- Assist the servers during service by responding to their requests; notify Banquet Supervisor immediately of any difficulties.
- Advise Sales department, Banquet Supervisor regarding equipment needs, rentals, supply needs, and employee staff issues.
- Assist in record keeping and filing.
- Attend staff set-up and technical training on a regular basis.
- Maintain a cooperative, team-like attitude in working with supervisors and fellow employees in all departments.
- Perform all guest contact activities with a cordial, efficient, and professional manner while maintaining a commitment to excellence.
- Adhere to all departmental and Casino-wide policies and procedures.
- Enforce all safety and sanitation procedures including safety guidelines and OSHA requirements.
- Maintain adequate level of security to safeguard equipment inventory.
- Attend all department, full staff, safety, and other meetings and trainings as required by management.
- Work closely with Banquet Management, to assure smooth delivery of all services/events.
- Empty trash and stock bus carts as needed.
- Maintain side stands, cleanliness of banquet area, and stock the prescribed pars.
- Maintains constant awareness of services, promotions, and events offered at the facility and informs guests.