Bartender II - Part-TimePENN Entertainment

Your daily responsibilities include:

Bartenders are responsible for learning drink recipes, fostering a fun environment, being gracious hosts to all guests and co-workers while providing assistance within their assigned venue as directed by management.

70% Guest Service

• Prepares and pours drink orders with proper portions and ingredients according to recipes, communicates well with other team members, and presents drinks to guests or team members as required.
• Provides fast, friendly, professional service to guests, using their names, and team members. (e.g., 2 minute or less production cycle for 15 drink tray)
• Responsible for promoting a positive influence in the community and participating in company-sponsored events as requested.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Team player that serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Resolves service problems and monitors guest consumption of alcohol using guidelines provided in TiPS alcohol awareness training and notifies management as needed according to guidelines.

20% Property Knowledge

• Operates a cash register/Micros POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Bartenders are knowledgeable about property events and programs informing guests as needed.
• Maintains knowledge of beverage program, venue offerings, pricing, etc. to provide consistent service.

10% Other

• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Preps for shifts using guidance of prep lists and management direction as required.
• Any job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel