Customer Service RepresentitiveRobert Half

Description

• Providing introductory information, such as a product manual explanation, to prospective and new customers

• Handling customer complaints and troubleshooting issues with products or services

• Following up with clients or customers by phone, web chat or email to check that theyre still satisfied with their purchases or services received

• Accessing databases to retrieve account information for customers

• Letting customers know about additional products or services that might benefit them

• Escalating queries and concerns when necessary

• Updating customer records following each contact

• Staying up to date on the latest products and services an organization provides

Requirements

Interpersonal communication skills to ensure positive interactions with customers

Analytical and problem-solving skills to diagnose problems and recommend effective solutions

Multitasking and organizational skills to work on multiple issues at one time

Active listening and communication skills to provide concise answers to inquiries

Time-management skills to respond to customer emails, calls and web chat messages promptly

Teamwork skills to collaborate with representatives and coworkers in other departments

Ability to remain upright and stationary for long periods during a shift

Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs

TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, youre agreeing to Robert Halfs Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .