Customer Service RepresentativeRobert Half

Description

We are looking for a Customer Service Representative to support our growing team. This role is ideal for someone who enjoys helping customers, handling a high volume of calls, and ensuring orders are processed accurately. The position focuses on delivering responsive service, resolving inquiries efficiently, and maintaining smooth communication between customers and internal teams.

Responsibilities:

Respond to incoming customer calls and provide timely, attentive support for questions, requests, and service needs.

Enter customer orders with a high level of accuracy and confirm details to help prevent processing issues or delays.

Manage both inbound and outbound communication to follow up on requests, provide updates, and clarify order information.

Address customer concerns by identifying issues, offering practical solutions, and escalating complex matters when needed.

Support purchasing-related activities by coordinating information and assisting with routine order or supply inquiries.

Maintain detailed records of customer interactions, order updates, and service outcomes in the appropriate systems.

Work closely with internal departments to ensure customer needs are communicated clearly and handled efficiently.

Requirements

Previous experience in a call center or customer service environment.

Strong ability to manage inbound calls while maintaining professionalism and accuracy.

Hands-on experience with order entry and customer account support.

Comfortable making outbound calls to gather information or provide updates.

Familiarity with purchasing support or related administrative activities is preferred.

Effective verbal and written communication skills with a customer-focused approach.

Strong attention to detail and the ability to handle multiple tasks in a fast-paced setting.

TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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