Bilingual Customer Service RepresentativeRobert Half

Description

We are looking for a Spanish Bilingual Customer Service Representative to join a manufacturing team in Minnesota. This long term contract-to-permanent position is ideal for someone who enjoys helping customers, solving product-related questions, and working in a fast-paced technical environment. The person in this role will support customers by identifying appropriate tooling options, addressing inquiries with professionalism, and partnering with internal and external teams to deliver strong service.

Responsibilities:

Respond to customer inquiries by phone and email, providing timely support and clear guidance on product and tooling-related questions.

Evaluate customer drawings, specifications, and application details to recommend solutions that align with operational needs.

Enter and manage orders accurately while maintaining complete and organized customer information in company systems.

Explain technical product information in a way that customers can easily understand and apply to their manufacturing processes.

Work closely with colleagues, sales representatives, designers, and distribution partners to coordinate service and resolve issues efficiently.

Support both inbound and outbound customer communication to strengthen relationships and ensure follow-up on open requests.

Assist in resolving customer concerns by identifying practical options and helping guide them toward the best available solution.

Contribute to additional service and administrative tasks as directed by leadership to support team goals.

Requirements

Bilingual fluency in Spanish and English, including the ability to speak, read, and write effectively in both languages is required.

Previous customer service experience, preferably in a call center, manufacturing, or product support environment.

Mechanical aptitude with the ability to understand and discuss technical tooling or manufacturing-related products.

Strong communication and interpersonal skills with a detail-oriented approach to customer and team interactions.

Comfortable handling order entry, data input, and email correspondence with a high level of accuracy.

Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.

Ability to interpret customer information, technical details, and application requirements to support product recommendations.

TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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