Intake CoordinatorRobert Half

Description We are looking for a detail-oriented Intake Coordinator to support patient onboarding and referral processing for a Contract position based in Woodbury, Minnesota. In this role, you will help ensure patients move through the intake process efficiently by confirming insurance information, coordinating with care teams, and resolving documentation gaps. The ideal candidate brings strong healthcare insurance knowledge, clear communication skills, and the ability to manage a steady volume of calls and referrals with accuracy.

Responsibilities:

Review patient coverage details each week by confirming eligibility, benefits, copays, deductibles, and authorization needs before services are scheduled

Manage frequent inbound and outbound phone communication with patients, providers, hospitals, and internal care teams to coordinate next steps in the intake process

Support prospective and newly referred patients by answering questions and guiding them through required intake documentation and service expectations

Process referrals from receipt through completion, including verifying benefits, securing prior approvals, and arranging appropriate care-related services

Track outstanding referral items and proactively obtain missing orders, records, or supporting documents needed for timely processing

Research insurance and payer information across multiple carrier websites, databases, and portal systems to resolve coverage and billing-related questions

Maintain accurate patient and referral records within the organizations electronic medical record platform and related healthcare applications

Assist the team with managing referral volume while following compliance standards and maintaining a high level of detail and service quality Requirements Prior experience in insurance eligibility and benefits verification within a healthcare setting

Working knowledge of referral workflows, prior authorization procedures, copay structures, deductibles, and general coverage review

Experience using an electronic medical record system such as Epic or a comparable healthcare documentation platform

Ability to work efficiently across multiple insurance portals, payer websites, and database tools

Strong verbal and written communication skills with a customer-focused approach to patient and provider interactions

High level of accuracy and attention to detail when identifying incomplete documentation and following up on outstanding items

Proven ability to independently run and validate insurance coverage without close supervision TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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