Hotel Services Representative - Full TimePENN Entertainment

For ALL Roles:

• Maintains knowledge of property amenities, events, and local area services to assist guests effectively.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Assists with Pool and Hollydeck duties to include but not limited to picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries. Reports issues to Hotel Services leadership. 
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Hotel Services Representative

• Assigns and assists guests with hotel room reservations and arrivals.
• Provides friendly, professional, & efficient service to guests during check-in, check-out, and throughout their stay.
• Assists guests with hotel reservations, questions, and concerns, ensuring problems are resolved promptly.
• Processes payments, verifies identification, and ensures accurate account posting in accordance with established guidelines.
• Delivers items to guest rooms as needed included but not limited to @Your Door orders, sundry items, etc.
• Notifies Hotel Services leadership of guest issues, maintenance concerns, or policy violations.
• Answers phones, responds to inquiries, and performs clerical duties as assigned.

RV Part Attendant:

• Assigns and assists guests with RV park site reservations and arrivals.
• Collects and accounts for all RV site revenue in compliance with company policies.
• Provides friendly, professional, & efficient service to guests during check-in, check-out, and throughout their stay.
• Responsible for accurately completing web check ins for hotel and RV park arrivals.
• Answers phones, responds to inquiries, and performs clerical duties as assigned.
• Responsible for inspecting RV Park and all related amenities. Submits an IT or Maintenance ticket for applicable issue(s) and reports issues to Hotel Services leadership.
• Ensures RV Park is always neat and guest ready. Notifies Hotel Services leadership of guest issues, maintenance concerns, or policy violations.