Survellance Lead Operator - Full TimePENN Entertainment
Job Summary
- Obtains all keys and other tools and supplies necessary to complete daily tasks.
- Assists Supervisor in providing accurate training to all Surveillance Team Members.
- Prepares and creates required reports and sends to Manager for review.
- Audits and submits accurate paperwork according to MGC regulations.
- Assists with ordering supplies and maintaining supply par levels.
- Operates video equipment and software applications for monitoring assigned areas and identifying deviations, abnormalities or unusual activity.
- Assists Manager with administrative duties as needed.
- Provides written reports of any gaming violations, policy violations, and/or any deviations or irregularities observed.
- Continuously maintains, reviews, and updates knowledge on all policies, procedures, regulations and laws related to Surveillance responsibilities.
- Continuously practices, improves and updates knowledge and expertise on gaming, internal theft, cheating methods, and advantage play.
- Partners and communicates with various departments and Team Members for information and notification purposes.
- Reviews and interprets player skills checks and makes decisions based off of results within established guidelines. Reports and escalates issues outside of established guidelines to Manager for final decision.
- Reviews incident reports and associated video for complete accuracy and thoroughness.
- Promptly escalates issues to Manager.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.