Player Services Representative II - On CallPENN Entertainment

• This would include two of the duties of Player Services, such as the following:

Player Services Rep. 1 plus one of the following Sports Writer or Main Banker.

Cashier

• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.
• Exchanges cash, coins, tokens and chips in accordance with established procedures.
• Aids customers in completion of credit applications.
• Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.
• Records any applicable federal cash transactions.
• Issues and receives payments on markers.
• Balances bank at end of shift.
• Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
• Any and all duties assigned by your Supervisor or a member of management.

Sports Writer

• Keeps daily balance sheet of amount and number of transactions.
• Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines.
• Keeps daily balance sheet of amount and number of transactions.
• Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct changes when necessary.
• Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.
• Makes accurate payments on winning tickets in accordance to established guidelines.
• Maintains and reconciles bank for assigned shift according to variance policy.
• Explains wagering rules, including betting lines and odds, and procedures to guests.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
• Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
• Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Maintains knowledge of property information.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Main Banker

• Keeps daily balance sheet of amount and number of transactions.
• Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines.
• Keeps daily balance sheet of amount and number of transactions.
• Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct changes when necessary.
• Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.
• Makes accurate payments on winning tickets in accordance to established guidelines.
• Maintains and reconciles bank for assigned shift according to variance policy.
• Explains wagering rules, including betting lines and odds, and procedures to guests.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
• Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
• Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Maintains knowledge of property information.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.