Security Officer I - Full TimePENN Entertainment
Job Summary
- Responsible for maintaining knowledge of and enforcement of all gaming laws and regulations that apply to the functions and duties of the Security Department.
- Maintains a security booth and completes records using shift activity log according to established guidelines.
- Safeguards the assets of property, its guests, team members, and provides a safe environment for guests and team members.
- Performs chip and credit transactions, money and marker transfers, and verifies amounts by signature, in accordance with established guidelines and Mississippi Gaming Commission regulations.
- Responds to all emergencies according to established guidelines. Radios for backup and notifies a member of the Security leadership team immediately.
- Communicates with Security, Casino Operations, Player Services, Surveillance, and all other departments as needed according to established guidelines.
- Responsible for checking identification of guests according to established responsible gaming guidelines and Mississippi Gaming Commission regulations. Escalates potential issues and/or concerns to a member of the Security leadership team.
- Responsible for greeting guests with a positive, upbeat attitude upon them entering and exiting the property.
- Responsible for performing walking and/or driving escorts as assigned.
- Responsible for roaming parking lot as assigned.
- Responds to guest needs according to guest service, policy, and procedure expectations. Escalates potential issues and/or concerns to a member of the Security leadership team as needed.
- Reports all illnesses and injuries to appropriate Security Team Member. Contacts appropriate Security Team Member to provide appropriate information for report and perform minor first aid as needed.
- Responsible for maintaining crowd control in a calm and positive manner. Escalates potential issues and/or concerns immediately to a member of the Security leadership team as needed. In the event of witnessing or responding to a fight or verbal confrontation, uses the minimal amount of force or restraint necessary to control the situation.
- Responsible for remaining alert always while on duty. Escalates potential issues and/or safety concerns immediately to a member of the Security leadership team as needed.
- Informs guests of all property events, safety hazards, and answers guest questions regarding property information.
- Surveys and watches crowd always and stops inappropriate behavior immediately.
- Follows all guest cut off procedures according to established guidelines.
- Ensures work area is always clean and free of safety hazards. Escalates potential issues and/or safety concerns immediately to a member of the Security leadership team as needed.
- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.