CASINO OPERATIONS ASST SHIFT MANAGERPENN Entertainment

Responsible for promoting outstanding guest relations while at the same time managing the operation of all games.  Further responsibilities include:  scheduling the opening and closing of games, upkeep of table inventory, rating of guests, procedure enforcement, game protection and knowledge, information communication, standardizing table game procedures, training and counseling pit personnel, identifying and resolving table game disputes in accordance with the philosophy set forth by the Hollywood policy and procedures.  Obtaining all CTRC's and SARC's information as it pertains to Federal Law and verifying all pit documents.  Ensuring the integrity and assuming accountability of company assets (cards, dice and pit keys).  Requires the continual training and successful completion of CARE and RESPONSiBLE GAMiNG training courses.   Supervisory Responsibilities                                              Directly supervises up to 100 Cast Members in the Casino Operations Department. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.