GUEST SERVICES HOSTPENN Entertainment

- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations - Entersaccurate information into the AS400, LMS, Micros and other computer systems - Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination - Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times - Accurately computes and records retail purchase transactions