Beverage ManagerPENN Entertainment
Job Summary
- Responsible for supervising and managing staff in the Beverage department.
- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
- Establishes product menu and records product inventories.
- Creates and maintains Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.
- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems.
- Provides Beverage support for special events when necessary.
- Monitors inventory of all Beverage product.
- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
- Maintains strict confidentiality in all departmental and company matters.