FOOD RUNNERPENN Entertainment
Job Summary
- Deliver food promptly and accurately from the kitchen to the appropriate table while maintaining proper food handling procedures.
- Verify table numbers, seat positions, modifiers, and guest requests before leaving the kitchen to ensure every order is delivered correctly.
- Utilize the restaurant's established pivot point seating system to identify each guest's seat position and serve meals without asking guests who ordered each item.
- Follow the direction of the Expeditor to ensure food is delivered in the proper sequence and within established service time standards.
- Announce each entrée when serving guests and verify that all meals are delivered to the correct individual.
- Inspect food before leaving the kitchen to ensure presentation, temperature, garnishes, and accompaniments meet restaurant standards.
- Notify the Expeditor immediately of any missing items, incorrect orders, or quality concerns before delivering food.
- Deliver complete orders, ensuring all sides, sauces, condiments, utensils, and special requests accompany each meal.
- In the absence of the Expo position, the food runners will expo in the event the Expediter is absent.
- Maintain communication with servers regarding food delivery status, table readiness, and guest needs.
- Assist servers by delivering beverages, bread, appetizers, desserts, and other items as requested.
- Monitor dining room tables after food delivery and communicate guest requests or concerns to the assigned server promptly.
- Remove unnecessary dishes or service items when appropriate and assist with maintaining a clean and organized dining room.
- Support table maintenance by assisting with clearing plates, resetting tables, and preparing dining areas for incoming guests when needed.
- Maintain cleanliness and organization of food runner stations, service areas, and kitchen pass-through windows throughout each shift.
- Refill service stations with plates, utensils, napkins, condiments, and other supplies to ensure uninterrupted operations.
- Follow all food safety, sanitation, and workplace safety procedures in accordance with company policies and local health regulations.
- Maintain awareness of menu items, daily specials, ingredients, allergens, and preparation methods to answer basic guest questions and support the service team.
- Communicate professionally and respectfully with kitchen staff, servers, bartenders, managers, and fellow team members to promote efficient operations.
- Respond calmly and efficiently during high-volume service periods while maintaining attention to detail and a sense of urgency.
- Assist with banquet, private dining, catering, or special events as assigned.
- Perform opening, side work, and closing duties according to established restaurant procedures.
- Maintain a clean, professional appearance and adhere to all company uniform and grooming standards.
- Perform additional duties as assigned by management to support restaurant operations.
- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters, display cases, refrigeration units, and beverage machines.
- Attend all departmental and company training programs or meetings as directed.
- Compile information, complete and submit reports as needed.
- Adhere to all company policies and procedures.
- Adhere to all gaming laws and regulations.
- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
- Meet department uniform, appearance and grooming requirements.
- Any reasonably requested job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.