Hotel Front Desk Agent - Part-TimePENN Entertainment

  - Greet, register, and assign rooms to guests of the hotel. - Verify customers' credit, and establish how the customer will pay for the accommodation. - Keep records of room availability and guests' accounts using hotel computer systems. - Compute bills, collect payments, and make change for guests. - Perform simple bookkeeping activities, such as balancing cash accounts. - Review accounts and charges with guests during the check out process. - Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems. - Transmit and receive messages, using telephones or telephone switchboards. - Contact housekeeping or maintenance staff when guests report problems. - Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor - Place Service Assurance Call to all guests within 30 minutes of arrival - Review and become familiar with ViP’s and group folders, verifying proper blocking arrangements - Follow and complete items on Guest Services AM/PM checklist - Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms. - When assisting guests to room, inform guest of the hotel’s facilities and hours of operation. - Greet and assist all guests entering or leaving the hotel. - Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.  Uses proper cart handling techniques when using a bell cart. - issue luggage claim tag and store luggage in bell closet when necessary - Ensure timely and efficient delivery of guest messages, mail, and faxes - Respond to guest inquiries and direct guests around the hotel - Explain proper use of keys system and insures the guests satisfaction with their room - Accurately give directions, information, and recommendations - Audit current registration cards to computerized information - Correct errors and discrepancies on guest accounts and resolve guest complaints