Security Shift Manager - OvernightPENN Entertainment
Job Summary
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department.
- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
- Assists in creating effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
- Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
- Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Responsible for the ongoing training of shift personnel in emergency operating procedures.
- Enforces internal control policies and procedures, including but not limited to, underage gambling and drinking laws.
- Maintain safety and inspections reports for the property.
- Conducts regular security post inspections.
- Prepares Security incident reports and maintains Security logs.
- Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.
- Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.
- Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company standards.
- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.