Special Events Representative - On CallPENN Entertainment

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional responsibilities may be assigned as needed:

• Use computer systems to redeem guest gifts
• Safely operate company-provided cutting tools to open large quantities of boxes during gift days
• Lift up to 20 pounds consistently during gift distribution
• Maintain safety awareness by keeping work areas clean and adhering to proper lifting and equipment usage procedures
• Deliver Forbes 5-star guest service in a fast-paced environment, interacting professionally with guests and team members
• Stand for up to 8 hours during shifts
• Transport boxes using hand trucks, carts, or manual carrying throughout the shift
• Assist with setup and breakdown of events such as Bingo, concerts, and tournaments (e.g., arranging tables, chairs, cushions)
• Support ticketing operations including Will Call and guest ushering during events
• Provide basic administrative support as needed
• Work in various weather conditions
• Available for early and late shifts Monday through Sunday; minimum of 5 shifts per month required, with at least 3 late shifts
• Access and manage schedule online
• Promote and uphold superior customer service standards; ensure team compliance and address service issues
• Enhance guest experience through friendly greetings, directions, and announcements
• Ensure regulatory compliance and report potential issues to management
• Maintain a clean and hazard-free work area
• Perform all duties safely and responsibly
• Maintain strict confidentiality in all departmental and company matters