Slot Shift ManagerPENN Entertainment

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional responsibilities may be assigned as needed:

• Administers, supervises, and trains Slot Department personnel during assigned shifts
• Ensures all team members follow proper procedures and operational standards
• Resolves guest disputes escalated beyond subordinate team members
• Enforces safety policies and reports any hazards or violations
• Coordinates with Security to prevent cheating or damage to slot machines
• Collaborates with other casino departments to support guest service initiatives
• Provides guidance and instruction to staff for optimal performance
• Ensures compliance with Title 31 Gaming Regulations within the Slot Department
• Responsible for hiring and terminating Slot team members
• Delivers courteous and professional service to staff and guests
• Performs additional duties as assigned