Valet - Transportation Agent On CallPENN Entertainment

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional responsibilities may be assigned as needed:

• Greet guests upon arrival and departure, opening doors and offering a warm, professional welcome.
• Safely park, retrieve, and maneuver guest vehicles in accordance with company policies and safety standards.
• Coordinate with the Bell Desk to ensure seamless guest service and timely assistance.
• Provide bell service, including luggage delivery to and from guest rooms.
• Operate and maintain knowledge of the valet ticketing and keyboard systems.
• Deliver guest items such as sundries, mail, packages, laundry, and other requests promptly and accurately.
• Transport guests to and from the airport or other designated locations as needed.
• Assist with room changes and deliver pre-registration keys for overnight bus groups.
• Support the Front Desk by checking in turnaround bus drivers and overnight groups when required.
• Provide assistance with room "Q" requests and demonstrate the use of the Saflok Key System to guests.
• Respond to guest vehicle jump-start requests, ensuring a signed release form is obtained prior to service.
• Share information about hotel facilities and services to enhance the guest experience.

Maintain a courteous and professional demeanor with all guests and team members.