PLAYER SERVICES ASSISTANT SHIFT MANAGER (FT)PENN Entertainment
Job Summary
- This position qualifies for a $1,000 Sign-On Bonus. This bonus is not valid for any former Cactus Petes team members or current team members.
- Safeguard company assets. Oversee entire Casino Services operation including payroll, cost control, scheduling of cashiers, compliance of internal controls, state and federal regulations. Maintain a high level of guest service in all duties performed.
- Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity.
- Adhere to established department and property policies and procedures regarding guest service standards.
- Coach, monitor, and develop team members for improved performance.
- Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
- Responsible for the movement and protection of company funds.
- Maintain communication with all departments, Team Members and guests to ensure positive experiences.
- Schedule staff based on business demand.
- Oversee credit and collection functions of Casino Services.
- Maintain a high level of personal integrity and moral conduct free of questionable association.
- Maintain a neat, clean and professional appearance.
- May perform duties in any functional area of the Casino Services department.
- Provide leadership to all Casino Services Team Members.
- Provide consistent positive counseling to all Casino Services Team Members.
- Make a positive contribution to the development of Casino Services Team Members and the department as a whole.
- Implement and maintain a working knowledge of the Cactus Petes, System of Internal Controls as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.