FRONT DESK & PBX CLERK (FT)PENN Entertainment
Job Summary
- Job Tasks must be finished in a timely manner according to department standards
- Adhere to department and property policies and procedures regarding guest service standards.
- This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty.
- Greet guests with a smile and pleasant disposition in a timely manner.
- Date-stamp, sort, and rack incoming mail and messages.
- Keep record of room availability and guest’s accounts, manually or by computer.
- Compute bill, collect payment, and make change for guests.
- May post and correct charges to guest’s folios (bills).
- Make and confirm room reservations for guests.
- Assist in the group sales efforts as specified by Hotel Leadership.
- Complete all necessary reports as assigned by your supervisor.
- Answer all incoming calls routed to the operator in a knowledgeable and professional manner; Alert other operators to calls holding.
- Direct calls to the proper extension.
- Make paging announcements in a clear and professional manner.
- Establish accurate accounts for players based on data entry guidelines, issue cards and explain the program to them.
- Update accounts with information changes and obtain missing information on player accounts.
- Answer questions about the MyChoice program, packages, transportation services, parking, facilities, hotels, restaurants, shopping, travel directions, and all events and promotions.
- Familiar with menu items, pricing, hours of operation and current specials with daily operations.
- Keep area neat, clean and stocked with necessary supplies, including Hotel Lobby.
- Turn in all cash and accounting paperwork using proper procedures in a neat and organized manner.
- Always conduct oneself in a manner that reflects a positive professional image.
- Must be able to gain knowledge of the different coupons and expiration dates.
- Assist with training new team members until they are proficient and exceed Cactus Petes Casino Standards.