SURVEILLANCE AGENT (FT)PENN Entertainment
Job Summary
- Will be expected to work closely with Law Enforcement to assist with investigations and provide documentation allowed by company policy.
- Maintains surveillance watch in designated area and activities.
- Records any irregular activity as required.
- Physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.
- Report verbally and in writing any violations of gaming, company policy and procedures and any safety considerations to the appropriate Supervisor or Director.
- Reports and offer solution to any area of vulnerability to loss from internal or external sources.
- Maintains thorough knowledge gaming regulations, company policy and other department procedures.
- Maintains compliance with Surveillance Department procedures and company policy.
- Work on special projects and investigations as assigned by Surveillance Assistant Shift Manager or Director of Surveillance.
- Maintain strict confidence regarding company matters.
- Adhere to established policies and procedures regarding customer service standards.
- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.