Customer Service CoordinatorRobert Half

Description

We are looking for a Customer Service Coordinator to support customer interactions and appointment management for a busy service operation in Manchester, New Hampshire. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can balance incoming requests with scheduling priorities. The person in this role will serve as a key point of contact for customers while helping ensure service appointments and dispatch activities run smoothly.

Responsibilities:

Respond to incoming customer calls with professionalism, provide service-related assistance, and address questions in a timely manner.

Coordinate service appointments by matching customer needs with technician availability and operational schedules.

Enter orders and service requests accurately into internal systems while maintaining complete and organized records.

Place outbound calls as needed to confirm appointments, share updates, and gather missing information from customers.

Work closely with dispatch and service teams to assign calls efficiently and support daily route or schedule adjustments.

Monitor appointment calendars and make changes when priorities shift, cancellations occur, or urgent requests arise.

Provide a high level of customer support by resolving routine concerns and escalating more complex issues when appropriate.

Requirements Previous experience in customer service, call center support, or a similar high-volume phone-based role.

Ability to manage inbound and outbound calls while maintaining a courteous and detail-oriented approach.

Experience with order entry, service coordination, or administrative support in a fast-paced setting.

Strong organizational skills with the ability to schedule appointments accurately and handle multiple tasks at once.

Comfortable working with dispatch-related activities and coordinating service requests across teams.

Solid verbal communication skills and attention to detail when documenting customer information.

Proficiency with standard office and scheduling systems used for customer support and service operations. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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