Customer Service RepresentativeRobert Half

Description

We are seeking a Customer Service Representative to join a busy service-focused team in Pine Brook, NJ. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage a high volume of calls, emails, and service requests while staying organized and detail-oriented.

Key Responsibilities:

• Handle a high volume of incoming customer calls, emails, and service requests

• Assist customers with service questions, appointments, technician updates, and general inquiries

• Provide timely, professional, and accurate communication throughout the service process

• Document customer conversations, requests, changes, and follow-up items accurately

• Support the Dispatch team with customer information, scheduling updates, and service details

• Communicate schedule changes, delays, cancellations, and technician updates to customers

• Maintain accurate customer and service information within company systems

• Manage multiple priorities while maintaining strong attention to detail

• Follow up on customer matters and assigned tasks through completion

• Work closely with Customer Service, Dispatch, technicians, Parts, Estimates, Accounts Receivable, and other internal teams

• Utilize CRM, phone, communication, and service-management systems effectively

Requirements

Qualifications:

• Previous customer service, call center, service coordination, or administrative support experience preferred

• Experience in a high-volume customer service environment strongly preferred

• Field service or dispatch support experience is a plus

• Strong verbal and written communication skills

• Excellent organization, multitasking, and follow-through

• Strong attention to detail and data-entry skills

• Comfortable learning new technology and systems

• Ability to remain professional and productive in a fast-paced environment

• Dependable, team-oriented, and customer-focused

TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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