Customer Service RepresentativeRobert Half

Description We are looking for a Customer Service Representative to support customers from our New Jersey location in a fast-moving office setting. This Long-term Contract position is ideal for someone who enjoys resolving concerns, managing service requests from start to finish, and delivering a high-quality customer experience. The person in this role will work closely with internal departments to address inquiries efficiently while helping customers navigate available support options.

Responsibilities:

Handle customer inquiries related to service problems, research the cause of issues, and provide timely resolution for concerns such as missed pickups and related requests.

Enter and manage customer orders and service requests with accuracy, ensuring each item is tracked through completion.

Partner with teams across billing, sales, and operations to coordinate solutions that align with customer expectations and business needs.

Guide customers in using self-service resources and explain available tools that can improve their overall service experience.

Recognize repeated service challenges or workflow gaps and elevate them to the appropriate internal contacts for review and improvement.

Adjust quickly to updated procedures, shifting priorities, and changing business demands while maintaining service quality.

Maintain clear documentation of customer interactions, follow-up actions, and outcomes to support consistent communication and accountability. Requirements 1 to 3 years of experience in a customer-facing position, with prior call center experience preferred.

Availability to work on-site five days per week in a corporate office call center environment.

Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.

Demonstrated active listening, problem-solving, organizational, and time-management abilities.

Ability to balance multiple tasks, meet deadlines, and maintain accuracy while working with limited supervision.

Proficiency in Microsoft Teams, Outlook, Excel, and Word.

Fluency in English is required; Spanish language skills are a plus.

Dependable, adaptable, customer-focused, and comfortable working in a fast-paced environment. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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