Customer Service RepresentativeRobert Half

Description We are looking for a Customer Service Representative to support customers from our location in a dynamic, service-driven environment. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving customer concerns. The person in this role will handle service-related inquiries, collaborate across internal teams, and help deliver a responsive and attentive customer experience.

Responsibilities:

Manage incoming customer inquiries and work through service concerns such as missed collections and other account-related issues until they are resolved.

Enter service requests and customer orders with accuracy, monitor progress, and ensure each item is completed in a timely manner.

Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs and business expectations.

Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently.

Recognize repeated service challenges or workflow gaps and raise them to the appropriate internal contacts for review and improvement.

Adjust quickly to updated procedures, shifting workloads, and evolving priorities within a growing organization.

Maintain clear and attentive communication with customers while documenting interactions and next steps thoroughly.

Support a high-volume office-based call center operation by balancing responsiveness, accuracy, and follow-through throughout the day. Requirements One to three years of experience in a customer-facing position, with prior call center experience considered an advantage.

Ability to work on-site five days per week in a corporate office call center setting.

Strong verbal and written communication skills with the ability to interact professionally with a wide range of customers.

Demonstrated strength in listening carefully, solving problems, staying organized, and managing time effectively.

Ability to handle multiple tasks at once, meet deadlines, and maintain accuracy while working with limited supervision.

Working knowledge of Microsoft Teams, Outlook, Excel, and Word.

Dependable, adaptable, and customer-oriented approach with the ability to perform well in a fast-paced environment.

Fluency in English is required; Spanish language skills are a plus. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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