Customer Service RepresentativeRobert Half

Description We are looking for a Customer Service Representative to support customers from our office in a fast-moving call center setting. This Long-term Contract position is ideal for someone who enjoys resolving service concerns, guiding customers through requests, and working closely with internal teams to deliver a smooth experience. The person in this role will handle a variety of customer inquiries, provide clear and detail-oriented communication, and help improve service quality through careful follow-up and issue escalation.

Responsibilities:

Respond to customer inquiries by phone or other communication channels and work to resolve service-related concerns in a timely manner.

Investigate problems such as missed service events, order questions, and account-related issues, then drive each case through completion.

Enter and manage customer requests accurately while maintaining thorough records and ensuring all necessary follow-up is completed.

Partner with operational, sales, and billing teams to coordinate solutions and deliver consistent support to customers.

Guide customers in using available self-service resources so they can access information and complete basic tasks more efficiently.

Recognize patterns in repeated service issues or workflow obstacles and elevate them to the appropriate team for review and improvement.

Adjust quickly to updated processes, shifting priorities, and changing daily demands within a growing organization. Requirements 1-3 years of experience in a customer-facing position, with prior call center experience preferred.

Ability to work on-site five days per week in a corporate office call center environment.

Strong verbal and written communication skills with the ability to interact professionally with a wide range of customers.

Effective listening, problem-solving, organizational, and time-management abilities.

Capable of balancing multiple tasks, meeting deadlines, and maintaining accuracy while working with limited supervision.

Proficiency in Microsoft Teams, Outlook, Excel, and Word.

Fluent in English; Spanish language skills are an advantage.

Dependable, adaptable, customer-focused, and comfortable working in a fast-paced environment. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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