Customer Service RepresentativeRobert Half

Description We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced call center setting. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving service-related concerns. The ideal candidate will deliver a high standard of customer support while collaborating closely with internal teams to ensure requests are handled accurately and efficiently.

Responsibilities:

Respond to customer inquiries and take the lead in resolving service concerns such as missed pickups and other account-related issues.

Enter customer requests and service orders with accuracy, then monitor progress to ensure each item is completed in a timely manner.

Partner with billing, sales, and operations teams to coordinate solutions that align with customer needs and business processes.

Guide customers in using available self-service resources so they can complete routine tasks more efficiently.

Recognize patterns in recurring problems and raise them to the appropriate internal teams to support process improvement.

Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining service quality. Requirements 13 years of experience in a customer-facing position, with prior call center experience preferred.

Ability to work on-site five days per week in a corporate call center environment.

Strong verbal and written communication skills with a detail-oriented and customer-oriented approach.

Demonstrated active listening, problem-solving, organizational, and time-management abilities.

Ability to handle multiple tasks at once, meet deadlines, and maintain accuracy with limited supervision.

Proficiency in Microsoft Teams, Outlook, Excel, and Word.

Dependable, adaptable, and comfortable working in a high-volume, fast-paced environment.

Fluent in English; Spanish language skills are a plus. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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