Steakhouse Host / HostessPENN Entertainment

SUMMARY:

It is the primary responsibility of the Steakhouse Hostess to greet and seat all incoming patrons.  The hostess will additionally assist Servers as needed according to business levels. To reflect venue’s upscale environment, the Steakhouse Hostess’s conduct must be refined. Must be outgoing with the ability to engage and entertain guests.  All duties are to be performed in accordance with departmental and company policies, practices and procedures.  

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greets guests in a timely manner. Initiates conversation with guests.
• Operate cash register: take money and make change, as required.
• Complete assigned opening and closing side work.
• Provides Red Carpet Service to every patron and employee.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Adhere to all corporate and local policies, procedures, and operating guidelines.
• Keeps tables neat and orderly by removing glassware no longer in use. Clears and resets tables for next seating. 
• Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when legal age is questionable.
• Anticipates guest needs when possible.
• Communicates with servers, bartenders and managers regarding guest requests.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• May be required to answer questions when a manager is not available.
• Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership.
• Performs other duties as may be assigned by department and/or company management.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.