Casino Facilities ManagerPENN Entertainment
Job Summary
- Responsible for supervising and managing staff in the Facilities department who conduct general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems.
- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
- Makes recommendations or final decisions on various maintenance and construction projects and determines best practice for using in-house resources.
- Inspects projects after completion for satisfactory results.
- Ensures OSHA standards are followed within the department.
- Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.
- Manages grounds crew and maintenance of property grounds
- Manages landscaping activities as required.
- Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. implements immediate remediation of problems.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Responsible for the overall achievement of department customer service goals.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
- Maintains strict confidentiality in all departmental and company matters