HOTEL HOUSEPERSONPENN Entertainment

ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Ensures all the hotel public areas are cleaned and maintained during their shift. - Assists guest room attendants and other housekeeping team members with supply and linen requests. - Assists deep cleaning team with operating shampooer, high dusting, and cleaning of rooms when needed. - Supplies utility closets with all amenities and linens. - Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas. - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in common areas. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Vacuums and cleans carpeted areas and behind furniture. - Assures that every area is clean and everything is in proper working order. - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities. - Ensures all linens and towels are without defect. - Properly makes hotel beds, dusts all room surfaces, and cleans batHRooms, mirrors, and bathtubs according to established guidelines. - Completes daily housekeeping reports, if necessary. - Picks up patrons at a variety of locations included but not limited to local airport, hotels, and transports them to the Casino as needed. - Lifts a variety of items into the van such as wheelchairs, walkers, luggage, etc. - Oversee safe customer entry and exit from van: provides crowd control, directs traffic as needed. - Works as a team with other Team Members. - Properly reports and turns in all lost and found items. - Reports all safety hazards or maintenance deficiencies to Manager. - Maintains and cleans all equipment used throughout the course of a shift. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.