Steakhouse - BusserPENN Entertainment

Summary:

Responsible for clearing and resetting tables in assigned venue.  Continuously monitors tables to assess guests' needs in a courteous manner.  Other customer service duties required as requested by restaurant supervisor in order to assist in reaching profitability and guest satisfaction.

Essential Duties & Responsibilities:

• Greets guests in a timely manner and obtains beverage and/or food orders. Initiates conversation with guests.
• Responsible for clearing all tables and resetting them for new seating in accordance with venue standards.
• Ensure each table is ready for guest’s arrival in accordance with venue standards
• Monitor tables to assess guests needs and anticipates and responds to guest requests when meal has been completed keeping table clear to provide a clean, neat, eating area.
• Restock and clean assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.
• Responsible for maintaining a regular and consistent attendance record.
• Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
• Know information regarding all Food & Beverage Outlets to have ability to inform guests when they ask. 
• Follow cash handling procedures.
• Pre-bus station regularly.
• Complete assigned opening and closing side work.
• Claim tips received according to laws governing wage reporting.
• Provides Red Carpet Service to every patron and employee.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Adhere to all corporate and local policies, procedures, and operating guidelines.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• May be required to answer questions when a manager is not available.
• Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership.
• Performs other duties as may be assigned by department and/or company management.

Supervisory Responsibilites

• This position has no supervisory responsibilities.