Mutuel Teller- SeasonalPENN Entertainment

SUMMARY:

Sells and cashes winning pari-mutuel tickets for patrons at Zia Park Casino.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).
• Sells pari-mutuel tickets to patrons at the mutuels’ counter
• Cashes pari-mutuel tickets for patrons.
• Works with the security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors.
• Keeps daily balance sheet of amount and number of transactions
• Responsible for minor repairs and corrections of Tote machines.
• Follows Title 31 regulations and IRS regulations.
• Directs patrons to supervisory personnel to resolve questions of ticket validity.
• Requisitions additional cash as required.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.
• Adhere to all departments/company policies and procedures. 
• Performs all other related and compatible duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.