Security OfficerPENN Entertainment

SUMMARY:

Provide a safe and secure environment for customers and for company property and employees.  Assist customers as necessary to ensure their satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Promote and maintain all steps of the ACES program with each patron and employee you may meet.
• Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino.
• Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; aid in medical situations if required.
• Patrol buildings and grounds of the facility as directed.
• Stand watch at assigned security posts to oversee the comfort, safety and security of our guests.
• Provide security escorts for all monetary transfers, fills, and credits.
• Assist customers: give directions, call cabs, assist with car trouble, etc.
• Provide special assistance to disabled patrons, as necessary.
• Monitor all entries and exits from soft count, and vault, and maintain logs of these activities if required.
• Dispatch other officers to various assignments and maintain activity log sheets.
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must work well under pressure and meet multiple and sometimes competing deadlines.
• Must always demonstrate ethical and cooperative behavior with guests, co-workers, and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs all other related and compatible duties as assigned.
• Follow all cleaning, sanitation, and PPE position specific guidelines.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.