Legal Process Operations SpecialistFlagstar Bank

Job Description Summary: The Customer Documentation Processor is responsible for Process Restraining Notices, Information Subpoena, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts. Process W-8BEN, W-8BEN-E and CIP for new foreign customers. Responsible for processing back up withholding and non-resident alien certification. Assists customers and branch personnel with questions regarding the process served on the Bank. Job Description: Process Restraining Notices, Information Subpoenas, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts. Places holds on accounts with regards to process served. Collect legal processing fees. Send notification letters to customers. Prepare responses to Information Subpoenas. Remove holds when accounts are released. Answers telephone calls from the branches, customers, or attorneys regarding the above referenced matters. Maintain and scan files into OnBase for file maintenance and storage. ADDITIONAL ACCOUNTABILITIES Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. JOB REQUIREMENTS Required Qualifications: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Minimum experience required: 3+ Years related experience. Preferred Qualifications: Education level preferred: College, Vocational or Associates Degree (2 years or equivalent). Job Competencies: Excellent reading and communication skills. Computer literate in Microsoft office applications. Detail orientated. Ability to read and understand legal documentation. Ability to discern when a situation requires additional legal assistance from supervisors. Travel requirements: N/A Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.