DispatcherRobert Half

Description We are looking for a Dispatcher to coordinate daily delivery activity and keep transportation operations running smoothly in Mount Vernon, New York. This Long-term Contract position is best suited for someone who is organized, service-minded, and comfortable managing route activity from a fast-paced desk-based environment. The person in this role will work closely with drivers, monitor delivery progress, resolve issues throughout the day, and help maintain efficient loadout and post-route operations.

Responsibilities:

Oversee daily dispatch activity for a large group of drivers, helping keep routes on schedule and addressing operational needs as they arise.

Use routing and tracking systems to build, review, and monitor delivery schedules throughout the shift.

Support inbound trucks before departures by coordinating receiving activities, organizing route staging, and preparing the site for loadout.

Assist drivers during loadout by handling check-in and check-out, answering delivery-related questions, and providing guidance on service expectations and compliance standards.

Track driver progress during active routes, identify delivery exceptions, and escalate concerns related to service, compliance, or payment matters when needed.

Review proof-of-delivery records and photos to confirm accuracy, then flag missing or incorrect documentation for follow-up.

Reconcile undelivered or failed packages after routes are completed and help reset the floor for the next operational cycle.

Maintain continuous coverage at dispatch workstations and contribute to smooth communication across the site during high-volume periods.

Provide limited hands-on support with package sorting during peak demand when operational priorities require additional assistance. Requirements Previous experience in dispatching, logistics coordination, or transportation support within a fast-paced operation.

Strong customer service skills with the ability to communicate clearly and professionally with drivers and internal teams.

Ability to manage multiple priorities at once while maintaining accuracy and attention to detail.

Comfortable using dispatch, routing, and shipment-tracking tools to support daily operations.

Capable of monitoring delivery activity, resolving issues quickly, and making sound decisions under time-sensitive conditions.

Willingness to work in a desk-based role that may occasionally include light operational support in the facility.

Dependable organizational skills and the ability to keep workstations and processes running efficiently throughout the shift. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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