Registered Client Service AssociateRaymond James Financial, Inc.

Essential Duties and Responsibilities

Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date

Onboard new client accounts and money movement, which includes the collection of required documentation and client information

Support the teams marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars

Regularly seek opportunities to use firm resources for peer sharing and collaborating with branch associates and advisors

Actively engage in available training and education programs to maintain current status on policies, procedures and risk awareness

Keep CRM systems up to date with client information

Collect the right documentation for opening new accounts and service requests

Research client and security information through the back-office system

Process and follows up on client documentation for proper maintenance of accounts

Ensures required client paperwork is current with firm and industry requirements, rules, and regulations

Receives cross training and assists with other operational functions as required

Document internal processes and procedures related to duties and responsibilities

Other duties as assigned

Competencies

Adaptability - Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts professionally both in writing and verbally.

Cooperation - Displays positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations.

Customer Service - Displays courtesy, empathy, and discretion throughout all client interactions, including difficult or emotional customer situations. Meets project and task deadlines. Responds promptly to customer needs.

Dependability - Strong work ethic. Accountability. Follows instruction. Keeps commitments.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork Thrives in a task-oriented team environment.

Computer and Software Skills

MS Office

Docusign

CRM

Proficient with standard office technology

Experience: 3+ years of customer service, relationship management, and/or administrative experience in a wealth management setting.

Education: Bachelors degree or equivalent years of experience in wealth management industry.

Certifications/Licenses: SIE, Series 7 & 66 required or willing to obtain within stated period after start date

Workstyle: Onsite

Benefits: Medical Insurance, 401k + Match, PTO + Market Holidays

Reganess Wealth Management Group and its employees are independent contractors with respect to Raymond James, not employees of Raymond James. The term Raymond James includes but is not limited to Raymond James Financial Services, Inc. (RJFS) and Raymond James Financial Services Advisors. Inc. (RJFSA) as affiliates.

PLEASE NOTE: The benefits link and benefits description below do not apply to this job posting because the hiring entity is an RJFS independent branch and all RJFS associates at this branch are independent contractors with respect to Raymond James. If you are offered a position by this RJFS branch, employment and benefits will solely be offered by the branch and not by Raymond James.