Service HostPENN Entertainment
Job Summary
- Greets guests actively engaged in gaming and assists Team Members in player identification.
- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
- Maintains knowledge of property marketing and player development promotions and encourages guest participation.
- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.
- Creates guest loyalty by engaging in service of guests when on property.
- Assists in resolving guest opportunities and/or conflicts, in a fair and equitable manner.
- Analyzes and coordinates in-house invitation lists with Asst. Shift Managers.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Attends and aids in the coordination of special events.
- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
- Provide assistance to the Gaming Host & Marketing department as needed.
- Provide professional representation at internal and external meetings and events.
- Ensures interactions with internal and external guests follow the guidelines of customer service program.
- Adheres to all Corporate and local policies, procedures, and operating guidelines.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Other duties, as needed.