Lead Front Desk Office Coordinator (Seasonal)

Position Type: Full-Time, Seasonal


Compensation: $28 $30 per hour


Duration: Mid-December through the end of May


Schedule: Tuesday through Saturday, 9:00 AM 6:00 PM (1-hour lunch break)


About the Role


As a locally owned business, our practice is built on meaningful client relationships, meticulous attention to detail, and exceptional personal care. Tax season is our most active and vital time of year, and we are looking for a poised, highly organized leader to step in as the welcoming face of our company and the organizational heartbeat across our main office and three local satellite locations.


In this role, you will provide comprehensive operational support to our leadership and internal teams, curating a warm, efficient, and professional environment for everyone who walks through our doors. You will act as our central communication hub, guide our front-office staff, and keep our team of tax professionals seamlessly aligned and supported from opening to close.


Key Responsibilities


🌟 Client Experience & Front-of-House Hospitality

• Serve as the primary point of contact by welcoming clients, answering and directing all incoming phone calls across all four locations.
  
  
• Handle client inquiries and customer service matters with warmth, empathy, efficiency, and absolute discretion.
  
  
• Act as the primary escalation point for complex client issues and internal administrative questions.
  
  

📝 Office Operations & Administrative Support

• Manage master calendars and client appointments using our internal scheduling software to maintain a refined, smooth flow throughout the day.
  
  
• Oversee daily office opening and closing protocols to ensure a secure, immaculate, and fully prepared workspace.
  
  
• Maintain and track the status of tax returns currently being processed, keeping accurate and up-to-date records.
  
  

🤝 Internal Team Coordination & Tax Pro Support

• Coordinate workflows and provide operational support for multiple tax professionals across all four locations.
  
  
• Instruct tax professionals on which returns need to be prepared and in what order.
  
  
• Communicate clearly with preparers regarding outstanding items, missing notes, and documentation required to complete returns.
  
  

👥 Team Leadership & Guidance

• Mentor, support, and direct the daily work and performance of two additional Office Coordinators.
  
  
• Lead the hiring, onboarding, and training of new seasonal front-office staff for all locations, instilling our high standards of service.
  
  
• Develop and implement consistent front-office best practices and training materials across all four offices.
  
  

What We Look For (Qualifications)


We are looking for a decisive leader ready to manage a busy, high-volume environment with grace:

• Experience: Minimum of 3 years of proven experience in a supervisory, team lead, or coordinator role (professional office, accounting, boutique services, or high-touch hospitality background preferred).
  
  
• Communication: Exceptional phone etiquette, clear verbal and written communication skills, and natural hospitality.
  
  
• Organizational Mastery: Superior attention to detail, time management skills, and the ability to multitask and manage competing priorities across multiple locations.
  
  
• Mindset: A proactive, calm, and solutions-oriented approach to problem-solving.
  
  
• Reliability: Complete dependability and punctuality to ensure our offices open and close on time throughout the busy season.
  
  

How to Apply


If you are a highly motivated self-starter who takes pride in delivering an exceptional client experience, we would love to connect. Please submit your resume and a brief, welcoming note detailing your relevant background.

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisees job application process is specific to that franchisee and will not be communicated to any other entity.