Military Hire

Membership Account SpecialistHand and Stone Massage and Facial Spa

  • Not-remote
  • Full-time
  • Total comp
    Expected total yearly pay with bonus and equity at target, including any base pay.
  • Salary
  • Reynoldsburg, OH

Job Summary

Benefits:
  • Wellness resources
  • Bonus based on performance
  • Flexible schedule

Are you someone who enjoys helping others? We are looking for a dedicated membership specialist to add to our team.
This is a clerical position and requires detailed account documentation. The right candidate for this job should be tech savvy and good with computers. The clerical duties include but are not limited to:
  • Uploading Documents
  • Filing
  • Data Entry
  • Scheduling
  • Multi-Line Telephones
  • Customer Service
Hand and Stone has an unbeatable lifestyle program and we are looking for a special individual to oversee their accounts. This person will call and welcome new members to the program and discuss upcoming member promotions. They will also be in charge of processing suspended and downgraded memberships. The membership specialist is also responsible for bringing resolution to clients who are having any issues regarding the program.

While retention is the main priority, the membership specialist also helps with coaching the Spa Associates with Membership Sales. This is done through education and role play.

If you are a people person looking for a rewarding career in a calm spa environment, you have found the right place!

*This position is paid hourly and receives monthly bonuses based off of Key Performance Indicators.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.