DispatcherRobert Half

Description

We are looking for a Dispatcher to coordinate daily delivery activity from a desk-based operations environment near Little Ferry, NJ. This contract opportunity with potential for a permanent role is ideal for someone who can stay organized in a fast-moving setting, support drivers throughout the day, and communicate clearly across teams. The position combines route oversight, issue resolution, and hands-on operational support to help keep deliveries on schedule and service levels high.

Responsibilities:

Manage day-to-day dispatch activity for a large driver group, helping maintain route coverage and delivery flow across assigned operations.

Use company systems and digital tools to build, adjust, and track driver schedules while monitoring route progress in real time.

Support facility readiness before departures by receiving incoming trucks, organizing route staging, and preparing the site for driver loadout.

Assist drivers during loadout by checking them in and out, answering delivery-related questions, and providing coaching on service expectations, compliance, and performance standards.

Oversee post-departure follow-up by resolving package exceptions, monitoring drivers on route, and escalating operational, payment, technical, or compliance concerns when needed.

Review proof-of-delivery documentation, identify missing or inaccurate records, and ensure issues are documented for timely correction.

Reset the dispatch floor after departures and prepare detailed handoff updates for remote teams supporting later operations.

Provide active support on the floor and in the yard, including limited package sorting during high-volume periods and occasional lifting up to 25 pounds.

Help maintain continuous workstation coverage in a team-based dispatch setting to support uninterrupted daily operations.

Requirements Prior experience in dispatch, logistics coordination, transportation support, or a similar operations-focused role.

Strong computer skills with the ability to learn new systems and work effectively in tools such as Slack and Google Sheets.

Ability to remain calm under pressure, make sound decisions quickly, and take initiative in a fast-paced environment.

Clear, detail-oriented communication skills with a customer-focused, empathetic approach when supporting drivers and internal teams.

Comfortable working at a desk while also maintaining a visible presence on the floor and in the yard, including outdoor exposure as needed.

Ability to lift and move items weighing up to 25 pounds on an occasional basis.

Strong organizational skills and attention to detail when tracking routes, documenting issues, and following up on exceptions.

Spanish language skills are a plus. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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