Model Beverage Server - PTPENN Entertainment
Job Summary
- Providing personalized service and uses guest name
- Resolving service problems according to guidelines
- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
- Promoting casino events and programs
- Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests
- Providing service of complimentary beverages including coffee and water
- Handling money according to procedure
- Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Maintaining clean and stocked workstation