Customer Service RepresentativeRobert Half

Description

We are looking for a Customer Service Representative to join a team in a contract capacity. This role focuses on reviewing and coordinating employee-related benefit documentation, ensuring records are accurate, complete, and processed according to established guidelines. The ideal candidate is detail-oriented, comfortable handling high volumes of forms and service requests, and able to support both internal workflows and customer-facing communication with professionalism.

Responsibilities:

Review incoming benefit and eligibility documents for completeness, accuracy, and compliance with established procedures before processing.

Prepare and distribute outgoing correspondence and required documentation related to status changes, coverage updates, and participant notifications.

Examine policy and contract information to confirm benefit coverage, dependent status, and eligibility determinations.

Validate spousal surcharge information and route verified details for the next stage of processing.

Generate routine reports from internal systems and external vendor sources to support operational tracking and follow-up activities.

Maintain and update termination-related records to keep employee status information current.

Provide customer service support through inbound and outbound communication, answering questions and assisting with document-related inquiries.

Assist with additional administrative and service tasks as needed to support team goals and daily operations.

For immediate consideration, call 937.224.8326.

Requirements Prior experience in customer service, call center support, or a similar high-volume administrative environment.

Ability to manage inbound and outbound calls professionally while delivering accurate information and service.

Experience reviewing forms, entering data, and maintaining documentation with a high level of accuracy.

Strong attention to detail and the ability to follow defined policies and procedures consistently.

Comfortable interpreting benefit, insurance, or eligibility-related information and applying it correctly.

Proficiency with basic computer systems, reporting tools, and order or document entry processes.

Strong written and verbal communication skills with the ability to handle sensitive information professionally. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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