Technical Manager and Architect, Customer Relations and Documents (CRDOC) TeamPortland State University

Portland State University (PSU) is a thriving campus of 21,000 students in downtown Portland,

easily accessible by bike and public transit and surrounded by restaurants, food carts,

parks, and local businesses. PSU is committed to offering opportunities to students from a

variety of backgrounds and prides itself on providing access for low-income and nontraditional

students. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene.

PSU’s Office of Information Technology (OIT) — ranked one of the Best Places to Work in IT

for eight years — empowers students, faculty, and staff through technology. Our number one

value is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, and strive to support our employees professionally and personally. PSU offers employees a substantial tuition discount, and we encourage our staff to take advantage of this, be it for pursuing a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resources pages to learn more about why we’re a great place to work.

The Technical Manager and Architect leads the Customer Relations and Documents (CRDOC) Team in the Office of Information Technology (OIT) at Portland State University (PSU). The CRDOC team is responsible for administrating and developing several key university systems, including Technolutions Slate and Hyland OnBase.

In this position, you will be a hands-on technical manager developing software and managing a team of Analyst Programmers. You will have a significant role in supporting the university’s Customer Relationship Management (CRM) and Document Management service offerings by ensuring that these systems are delivering on campus needs and priorities. You will also be responsible for the stability, scalability, and maintenance of team software applications through technical architecture, system governance, and enterprise-level oversight.

In this role, you will regularly collaborate with colleagues across campus, including University Marketing and Communications, Enrollment Management, The Graduate School, Academic Advising, Student Success, Financial Aid, the Registrar’s Office, Schools and Colleges, University Financial Services, and more.

An overview of the job duties for this position is as follows:

Service Management and Solution Development (30%): Act as the Service Offering Manager for 2 instances of Slate and the OnBase Document Management system, responsible for ensuring expected functionality is delivered to end users. Provide subject matter expertise and coordinate between technical teams and department stakeholders to ensure the efficacy of delivered solutions. Meet regularly with campus partners to understand priorities. Design and support complex system builds, including interactive portals, forms, administrative dashboards, advanced reporting, and sophisticated workflows. Provide support for critical business processes in times of emergency and outside of standard office hours. Manage communication with vendors regarding software issues, enhancements, and roadmap alignment.

Technical Architecture (25%): Responsible for technical architecture and shared system configuration governance. Define and manage access controls, permissions, and user roles at an enterprise scale. Establish and enforce technical standards, comprehensive documentation, and best practices for system use and development. Oversee and manage data integrations between Slate, OnBase, and other enterprise systems, ensuring robust data pipelines.

Team Supervision (25%): Collaborate with team members to foster a People First culture: supporting one another, ensuring effective communication, celebrating differences, and working through challenging projects or tasks together. Perform performance evaluations, manage workloads, and assign tasks according to organizational strategy and project needs. Provide training, coaching and mentorship in application systems design, technical troubleshooting, and development.

Project Management (10%): Lead complex projects with cross-campus stakeholders. Monitor and track project progress. Communicate project status with team and stakeholders. Update OIT Project Portfolio regularly.

- We ask our employees and applicants (that’s you!) to align with our OIT Attributes for Success:
– – – Coaching: you appropriately give, accept, and incorporate feedback from others.
– – – Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT.
– – – Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
– – – Proactive: you recognize and initiate opportunities to take action and prevent potential problems or threats.
– – – Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.

The starting annual salary for this position will be between $96,468 and $118,008 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR.

An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview

Please visit our total compensation calculator to see the full value of our benefits package : https://www.pdx.edu/human-resources/psu-total-compensation-calculator