Operations Specialist - Branch RecordsAveanna Healthcare

Position Overview
The Operations Specialist responsible for providing top level customer service to internal and external clients as it relates to branch locations clinical operational support activities.

Essential Job Functions

Personnel Activities:
o Ensures all caregiver personnel files are secure, accurate and complete
o Verification and maintenance of caregiver credentials (licenses and certifications)
o Creating and providing monthly evaluation and skills report to Director(s)
o Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities
o Coordinate with People Services on all unemployment claims
o Be primary point of contact for caregiver questions relating to company benefits, policies, procedures, education

o Establish and maintain an orientation schedule for caregiver staff
o Maintain accurate and up to date contact list of all active caregivers, including mailing log
o Mail monthly schedule to patients home each month according to branch location guidelines

Clinical Department Assistance Activities

Maintain integrity of client medical record (chronological and content) and file nursing-related documents in the client chart located in the office, includes thinning and filing
Participate in scanning and upload to client electronic medical records
Monitor compliance to policies and procedures including but not limited to nursing documentation.
Assist the corporate compliance department with surveys and audits as assigned.
Create and maintain supply of open charts
Maintain confidentiality of all employee/client records and information.
Data entry to Incident and Infection logs as assigned by nursing director
Performs additional duties as assigned

Office Support Activities:
o Scanning and/or filing of documentation and records
o Assist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff member
o Mail distribution to appropriate staff member or department
o Process invoices according to branch location guidelines
o Office supply orders
o Preform special projects as needed

Requirements
High school diploma or GED
Proficient typing skills
Proficient Microsoft Office skills

Preferences
Previous Human Resources experience
Private duty, home care or health care company experience
Advanced Microsoft Excel skills
Two (2) years general office experience

Other Skills/Abilities
Must maintain company and employee confidentiality at all times
Must maintain professional boundaries at all times
Ability to remain calm and professional in stressful situations
Attention to detail
Time Management
Effective problem-solving and conflict resolution
Excellent organization and communication skills

Physical Requirements
Must be able to speak, write, read and understand English
Occasional lifting, caring, pushing and pulling of up to 25 pounds
Must be able to lift 50 pounds
Prolonged walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity

Environment
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.