Call Center SpecialistRobert Half

Description

We are looking for a compassionate and dependable 2nd Shift Call Center Specialist to join a fully onsite team in Pennsylvania. This contract-to-permanent opportunity is ideal for someone who communicates clearly, handles sensitive conversations effectively, and enjoys helping people through important next steps. In this role, you will serve as an initial point of contact, collect key details accurately, and provide a positive experience for customers navigating life insurance-related inquiries. Hours: M-F 2:30pm -10pm (2nd shift), Sundays occasionally 9am-2pm

Responsibilities:

Handle a high volume of incoming and outgoing calls while maintaining a courteous, patient, and detail-oriented approach.

Speak with customers about life insurance-related matters, gather necessary information, and document details accurately in company systems.

Guide callers through the early stages of the process by answering questions and explaining next steps clearly.

Enter and update customer records with close attention to accuracy, completeness, and timeliness.

Provide empathetic support during sensitive conversations and respond appropriately to customer concerns.

Coordinate with internal teams to ensure each inquiry is routed correctly and progresses efficiently.

Maintain consistent attendance and schedule flexibility, including second-shift hours and occasional Sunday coverage.

Support day-to-day call center operations while meeting service expectations for responsiveness and quality.

Requirements At least 3 years of experience in a call center or customer service environment.

Strong verbal communication skills with the ability to remain clear, respectful, and reassuring on the phone.

Experience managing both inbound and outbound calls in a fast-paced setting.

Comfortable using customer service software and standard office tools to document interactions and track information.

Basic office and computer skills, including accurate data entry and system navigation.

Reliable transportation to support fully onsite work in Blue Bell, Pennsylvania.

Dependable attendance, a positive attitude, and a detail-oriented work ethic.

Familiarity with Ethernet-connected workstations or similar office technology is preferred. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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